Contact Us

We here at Shadow Trailers welcome your feedback, questions and comments. Please feel free to call us during our business hours, send us an email or use the form below to contact us. We have also included a few common questions we receive here, that might be helpful to you.

COMMON QUESTIONS:

Q: How do I measure my trailer wheel lug pattern?

A: We have provided a trailer wheel lug bolt pattern template, located here: Bolt Pattern Template.

Q: Is the tire included with the wheel?

A: No, the tire is sold separately. However, we do offer pre-mounted Trailer Wheel and Tire Assemblies.

Q: Is the wheel included with the tire?

A: No, the wheel is sold separately. However, we do offer pre-mounted Trailer Wheel and Tire Assemblies.

Q: Is there a fee to mount my wheel and tire assembly?

A: If purchasing both the wheel and tire from trailerandtruckparts.com, we do not charge a fee to mount your trailer wheel and tire. However both trailer wheel and tire must be purchased from us during the time of mount.

Q: I live outside of the 48 Continental United States, do I qualify for free shipping?

A: If your items are shipping to an address located within the lower 48 Continental United States, your order, if over $49, does qualify for free ground shipping. However, should your order ship outside the lower 48 Continental United States, or total under $49, it does not qualify for free ground shipping.

Q: Can I return my trailer parts order if I’ve ordered the wrong parts?

A: Sometime after our receipt of your shipment, you might want to return your new or unused items. As long as you make the request within thirty days of ordering, you can enjoy our no question full refund. All you need to do is contact our customer service people and they will give you a return authorization number along with instructions on packaging and sending your item back to us for quick processing. As long as the complete new and unused item is returned, we do not charge a restocking fee and our guarantee is risk free.

Sales and Customer Service Hours


PacificMountainCentralEastern
Mon-Fri7 a.m. to 5 p.m.8 a.m. to 6 p.m.9 a.m. to 7 p.m.10 a.m. to 8 p.m.


Shadow Trailer Parts

8941 Electric Street
Cypress, CA. 90630
USA

Toll Free: 1 (800) 281-0769

International: +001 (714) 995-4353

Fax: 1 (714) 229-8216

Email: info@trailerandtruckparts.com

Where are we?

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What some of our Customers are saying:

Thanks for the speedy service! My tire arrived yesterday and it is an exact match to the others! Thanks Again, will refer your company to my associates.

David Canestro


Just wanted to say thanks for the great service and product. I'm really happy with the wheels and they look great on my boat trailer. Check out the pics of them installed. Really complements the boat. I'm thinking of ordering one more for a spare. Do you guys have, or can you get spare tire mounts?
Thanks again!

Ryan Newton


To all my friends at Shadow Trailers

I have a Seadoo Trailer for my boat and the trailer came with steel rims and are only 12". You can't imagine what I had to do to find a halfway decent rim in a 12" series, final I found your website and low and behold you had just what I was looking for a Aluminum mag that went with my style. then when I heard the price I figured I would have to drive all the way to your company because the price of the rim was very reasonable so I thought you would make it up on the shipping like so companies but again the shipping for these rims was super low and could not be beat. Again thank you for all you helpfulness over the phone and the quick delivery on the rim.

Keith Futterman
Very happy customer


I just received my order and am very pleased. Thank you very much for the fine service. I will sure purchase from your company again

John Sloan


You guys always have and still run a first class shop. I look forward to getting your name out there even more targeting your off-road and boating customers.

Thanks for giving me the time of day when I first started out.

Brian Klinker
President
Off Road Inventory Co.
168 Premium Off Road / Trailer / Tow Package / Glamis / Havasu related sites.


Just got my new transformers installed on my bass boat trailer and have had many compliments of how great they look, its like having a new boat all over again.- THANKS

TROY O.


Thank you, will do business with you again!

Robbin G.


Hello Jeannie,

Just wanted to let you know that the part arrived last night, only a week to get it across the world, amazing!, I wanted to thank you kindly, you and your company have been fantastic.

Kind Regards
Brendon


Thanks for having a great web site.

Jeffrey W.


Hi Jeannie S,

Parts arrived this morning in excellant condition thanks for your help, I intend to promote your kit in our fifth wheeler club mag as there is nowhere where we can buy parts for dexter axles in New Zealand .

Regards,

Roy


Just wanted to let you know I received both orders this morning and these wheels & tires are perfect. Thanks for the great service and I’ll be back!!

Thanks,
Kurt Peth


Hi,
I would like to confirm the suspension kit has arrived and thank you for your excellent service.

Kind regards
Bob Moran