Sometime after our receipt of your shipment, you might
want to return your new or unused items. As long as you make the request
within thirty days of ordering, you can enjoy our no question full refund.
All you need to do is contact our customer service people and they will give
you a return authorization number along with instructions on packaging and
sending your item back to us for quick processing. As long as the complete
new and unused item is returned, we do not charge a restocking fee and our guarantee is
If you receive a shipment with parts missing, all you need to do is contact us right away. As long as you reach us within five days of our receipt of your order, we will ship you the missing pieces from the nearest and quickest possible source. Our representative will discuss delivery terms to make sure that we deliver the product to you at a reasonable time.
The exception to our return policy is that we cannot exchange items. However, we will issue a credit to your account if you like so that when you return an item, you will be able to place an order for a new item at your leisure.
You can cancel an item only so long as it hasn't shipped yet. There's little we can do once your order has gone to delivery, but as long as you contact us at 800-281-0769 as early as possible, we may be able to cancel your order for you so that we don't have to go through the return process.
If you have any problems or questions that haven't been addressed here, just contact us at 800-281-0769.
After return or cancelling an order, we will try to get your credit back to you as soon as possible, but please allow for up to 14 business days from date of cancellation or return for the credit to be returned to your account. Shipping and handling costs may be deducted from credit unless the return is the result of an error on our part.
Sending Your Return
When returning an item, include a copy of the return
authorization email you receive from our customer service team, wrap the
package securely to avoid breakage, and mark the outside of your package
with the RMA number. We recommend shipping insurance for all returns.
Please note that return shipping costs are the responsibility of the customer.
Send the package to the following address:
8941 Electric Street
Cypress, CA 90630