- Contact Us
We here at Shadow Trailers welcome your feedback, questions and comments. Please feel free to call us during our business hours, send us an email or use the form below to contact us. We have also included a few common questions we receive here, that might be helpful to you.
Q: How do I measure my trailer wheel lug pattern?
A: We have provided a trailer wheel lug bolt pattern template, located here: Bolt Pattern Template.
Q: Is the tire included with the wheel?
A: No, the tire is sold separately. However, we do offer pre-mounted Trailer Wheel and Tire Assemblies.
Q: Is the wheel included with the tire?
A: No, the wheel is sold separately. However, we do offer pre-mounted Trailer Wheel and Tire Assemblies.
Q: Is there a fee to mount my wheel and tire assembly?
A: If purchasing both the wheel and tire from trailerandtruckparts.com, we do not charge a fee to mount your trailer wheel and tire. However both trailer wheel and tire must be purchased from us during the time of mount.
Q: I live outside of the 48 Continental United States, do I qualify for free shipping?
A: If your items are shipping to an address located within the lower 48 Continental United States, your order, if over $49, does qualify for free ground shipping. However, should your order ship outside the lower 48 Continental United States, or total under $49, it does not qualify for free ground shipping.
Q: Can I return my trailer parts order if I’ve ordered the wrong parts?
A: Sometime after our receipt of your shipment, you might want to return your new or unused items. As long as you make the request within thirty days of ordering, you can enjoy our no question full refund. All you need to do is contact our customer service people and they will give you a return authorization number along with instructions on packaging and sending your item back to us for quick processing. As long as the complete new and unused item is returned, we do not charge a restocking fee and our guarantee is risk free.